Resurs to strengthen sustainability activities and launch Resurs Society
Resurs is a part of society, and influences it. With this, comes responsibility. As part of raising our ambitions as a partner of society and maintaining a rapid pace in our sustainability activities, we are launching Resurs Society, which will include starting the following initiatives:
- targeted activities for focus groups aimed at young people and first-time borrowers;
- online financial training for customers to learn more about taking out loans or purchasing products on repayment plans;
- developed support for those who have payment difficulties and require assistance;
- reduced climate impact.
Resurs wants to become a more competitive digital and sustainable financial company. As part of this development, Resurs wants to develop and strengthen its sustainable and responsible customer experience in the credit market together with its partners and customers.
“This provides us with a unique opportunity to create an even stronger and improved customer experience for our private customers and business partners. At the same time, we are raising our ambitions as a partner of society. Both customers and the industry can expect to see Resurs entering into even more strategic partnerships with additional business partners, such as we have done with Hemma, who make it easier to make sustainable investments in the home, and with Fairown for subscription solutions,” says Nils Carlsson, CEO of Resurs Bank.
Resurs also wants to make it even easier for customers to make wise and sound long-term financial decisions.
“As such, we are initiating educational activities such as financial training for young people. We are making our customer communication even more clear and easier to understand since we have noticed that many people currently find it difficult to comprehend complicated financial information. Our customers can also rely on us when their lives take an unexpected turn and they may, for example, need to change their repayment plans,” says Henrik Linder, Nordic Sustainability Manager, Resurs Holding.
More information will be presented at Resurs Capital Markets Day on 29 September – Link to registration
Resurs’s new sustainability initiatives and objectives
- Contribute to an inclusive credit market
We take responsibility for increased transparency, dialogue and training initiatives for customers and partners. As a result, in 2022 we will be developing and launching:
- Targeted focus group activities for young people and first-time borrowers with the aim of taking extra responsibility for these groups across the entire customer journey
- Online financial training to teach customers about what taking out a loan or purchasing products on repayment plans entails.
- More proactive initiatives to increase opportunities for providing support and individual solutions for customers who have payment difficulties
- Launch more sustainable products and financing solutions
In 2022, we will continue to inspire our customers to make and want to make more sustainable choices. Examples of this are energy solutions for the home such as solar panels and charging stations as well as subscription solutions, which helps us promote climate-positive activities and increased circularity.
- Reduce our direct climate impact 50% by 2030. From 2022*, we will also climate compensate for our expected climate impact and thus ensure that this part of our operations is climate-neutral. (footnote)
- Launch our own initiative for how we channel and optimise our social responsibility with a focus on employee commitment and our ambition to be an active partner of society. Examples of content vary from associations and integration to finance and entrepreneurship.
*The climate impact was calculated in accordance with the Greenhouse Gas Protocol with 2020 as the base year. Further details will be published on our website soon.
- 17. syyskuuta 2021